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Blogs and News
Draw Back the Curtain and Peek Behind the Scenes of Customer Service
You walk into an establishment, and you’re met with smiles, an eagerness to please. The customer-facing team are professional and accommodating. But something feels off. You’ve been told two separate pieces of information, or you overhear staff bickering or complaining about another staff member. The follow-through from the initial smiles is lacklustre—you’re left waiting at a table for 35 minutes before giving a drinks order, staff don’t seem interested in helping you find s
Leigh Kester
Jan 74 min read
Break the Bias
Employers need to break the bias when it comes to recruiting and interviewing. Avoid asking discriminative questions.
Leigh Kester
Dec 10, 20253 min read
Elevate Your Customer Service: Empowering Progressive Companies Through Training
Achieving excellence is the core goal of every business, this starts with the people of the organisation and results in exceptional customer service and therefore happy customers.
The Garnett Foundation
Nov 26, 20254 min read
Culture Change
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