Working with the NHS
Our robust, award winning approach has been extensively used throughout the NHS for over 12 years, focusing on diversity and equality training, team building, customer service, patient engagement and PALS. We have experience working with all levels across the NHS including Board Members and Consultants.
The Garnett Foundation is an approved
PAN London NHS Framework Provider
Our approach:
Putting NHS objectives first, we offer a suite of training options, from full-scale professional theatrical productions, to bespoke creative conferences and training. Our approach, combining skilled facilitated workshops and interactive techniques, helps to explore issues and provides an exciting, non-threatening and safe environment for people to learn.
Consultancy and training programmes include:
- Improving the Patient Experience
- The Essence of Caring
- Equality and Diversity
- Bullying and Harassment
- Dignity and Respect, reducing bullying – Pacesetters Programme
- Values and Behaviours
- Team building and communication
- Mental health and wellbeing
- Equality Act
- Coaching and mentoring
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Dignity and Respect, tackling workplace bullying
Working in partnership with NHS London, we have developed a 2.5 hour Pacesetters Programme aimed at raising awareness of bullying and harassment, exploring behaviours that promote organisational values, and improving communication skills.Every member of staff from NHS London has experienced the training, with 100% stating they would recommend it to a colleague. Further to this training an action plan is being developed to embed the learning and act on recommendations.
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Improving the patient experience - living our values
Building on the success of a diversity awareness programme linked to the Trust’s Behaviour Standards, which trained over 2600 people; we were asked to design a programme to improve the patient experience. The programme has trained over 1100 staff to date. A positive impact has been noticed by Trust patients as shown in recent ‘How Are We Doing’ (HRWD) scores and comments. The Trust achieved its highest ever score in the survey, reaching the overall target score of 86. Specifically, the Trust has received better feedback on how they care for patients (reaching a target score of 88) in the last few months. Patients are also feeling that they are more involved in their care, and that communication with staff has improved significantly.We commissioned The Garnett Foundation to provide customer care training in a dynamic and participative way for our frontline staff, as part of our strategy to improve the quality of the patient experience. The evaluation of the training by the staff was very positive, with over 90% of participants (1100 trained) saying that the content was appropriate, and that the training made them more aware of their own behaviour, and that they would take some form of practical action as a result of the training when they returned to their clinical area. We have used The Garnett Foundation previously and would choose them again as a training provider.
Geraldine Walters, Director of Nursing, King’s College Hospital
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Engaging people and communities
The patient engagement agenda is a priority for the Department of Health and fundamental to the way services are delivered by the NHS. We were approached by the DOH to script a piece of theatre as part of the first national conference aimed at re-invigorating 'Patient Engagement' across the NHS. The script was written following consultation with various stakeholder groups. It explored the recent improvements that had been made and what more needed to be achieved to make sure the patient is put at the very heart of the NHS. -
Bullying & Harassment Contact Officers Training
The Garnett Foundation were contacted by North Middlesex University Hospital to design and deliver a two day training course to individuals from a cross section of the Trust will be chosen to act as a point of contact for staff who perceive that they have been subject to situations of bullying and harassment. The training not only prepared individuals for the demands of the role and built their confidence and competence, but is also delivered in tangible (based on real incidents) and innovative ways which were memorable for the participants.Course Aim
Equip individuals with the tools to successfully carry out their new roles as Bullying/Harassment Contact Officers and incorporate the Trust's policy "Dignity at Work".
Objectives
- Gain practical skills in providing advice, guidance and support in a range of scenarios, addressing individuals' experiences of bullying and harassment
- Increase knowledge of relevant Trust policies
- Explore skills in counselling, coaching, mentoring, training and mediating
- Learn tools to deliver difficult messages; therefore nipping inappropriate behaviour in the bud and promoting incidents to be dealt with informally
- Develop understanding of the viewpoint of the victim, perpetrator and witness
- Improve skills in communication, listening, remaining impartial and building rapport
The group really benefitted and gained for your insight, support and guidance.
I have since received emails from participants lauding your praises, and how the quality of the programme has both inspired and increased their confidence as contact officers.Nick Nixon, Deputy Director of Organisation Development and Learning, NMUH
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Improving the Patient Experience
During a one day conference, Sheffield Teaching Hospital Foundation Trust (STHFT) set out to inspire, energise and inform participants, to continue making real improvements to the patient experience.We helped them realise these objectives by staging two separate theatrical performances during the day. Each explored the culture, behaviours and attitudes representative of STHFT and helped participants gain a personal insight into the changes they could make to provide a fast, flexible and friendly service that is aligned to the needs and wants of their patients. In addition to these performances, we ran bespoke forum theatre workshops, which revealed some very interesting insights into people's experiences and assumptions about what it means to be patient-centred.
I found the whole experience very entertaining, very interesting, and very informative. I think it gave an insight into different people's perspectives, and made us think about why different people act in different ways.
Gillian Rusling, Sheffield Teaching Hospital Foundation Trust
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NHS Croydon - embracing a diverse, multicultural community
Working in partnership with Croydon we researched and developed a half day interactive programme for all staff to deliver the learning outcomes mapped to the NHS Knowledge and Skills Framework (NHS KSF) core dimension 6. With a focus on serving the community the programme focused on personal responsibility for language and behaviour; understanding how to treat everyone with dignity, courtesy and respect and value people as individuals; and understanding and taking personal responsibility for our behaviour and its effect on others.A very well run course, I shall remember it and will take away a lot from it.
Excellent.NHS Croydon
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Providing a quality service
Whether referred to as 'patient', 'client' or 'customer' the message that all NHS staff should take personal responsibility for standards of behaviour and positive communication to promote a quality service is deemed an imperative.We have worked with a number of Trusts delivering training that has resulted in staff having window into the patient experience, exploring how their language and behaviour impacts on people, appreciate their role in the communication process between Trust, patient and relatives/carers, and the quality of the service they provide.
We were very impressed with the course, in particular the audience response system which was a very useful tool to gauge staff knowledge and understanding of certain issues. The forum theatre scene was hugely engaging and staff thoroughly involved themselves in the scenario. The feedback from staff has been really positive.
Mary Moore, Lifelong Learning Facilitator, Hampshire Partnership NHS Trust
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Examining personal values, behaviours and beliefs during recruitment and interviewing
We have been delivering a series of events exploring the area of recruitment and selection with the NHS Institute for Innovation and Improvement. Using a range of interactive approaches, delegates practised and developed their interviewing skills, involving the skills of professional actors. The issues of staff retention and inclusive working cultures were also explored during a number of lively interactive workshops.The evaluation involved 162 people, of which 87% strongly agreed/agreed that the workshop helped them commit to positive actions to embracing diversity. 100% said they would recommend the event to a colleague. As one delegate stated "Excellent training and innovative way of informing people about important issues in a format they are more likely to retain."
The feedback from staff is that this training has really challenged them to be more open minded, not make assumptions and that it was great to work with colleagues in an open but safe environment. This development has provided us with a real foundation to continue our work on equality, diversity and valuing difference.
Giselle Lockett, Head of Strategic HR and Organisational Development
The Garnett Foundation is an approved
PAN London NHS Framework Provider
If you are looking for an innovative and powerful training event or programme please call Moya Winter on 01494 794264 or email moyawinter@thegarnettfoundation.com
"The group really benefitted and gained for your insight, support and guidance. I have since received emails from participants lauding your praises, and how the quality of the programme has both inspired and increased their confidence as contact officers."
Nick Nixon,
Deputy Director of Organisation Development and Learning
NMUH
The Garnett Foundation
7 Phoenix Business Centre, Higham Road, Chesham, Bucks. HP5 2AJ
Tel 01494 794264
Fax 01494 773059