Working with the NHS
Our robust, award winning approach has been extensively used throughout the NHS for over 12 years, focusing on diversity and equality training, team building, customer service, patient engagement and PALS. We have experience working with all levels across the NHS including Board Members and Consultants.
The Garnett Foundation is an approved
PAN London NHS Framework Provider
Our approach:
Putting NHS objectives first, we offer a suite of training options, from full-scale professional theatrical productions, to bespoke creative conferences and training. Our approach, combining skilled facilitated workshops and interactive techniques, helps to explore issues and provides an exciting, non-threatening and safe environment for people to learn.
Our approach:
- Equality and Diversity
- Bullying and Harassment
- Dignity and Respect, reducing bullying – Pacesetters Programme
- Values and Behaviours
- Team building and communication
- Customer Service
- Mental health and wellbeing
- Equality Act
- Coaching and mentoring
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Dignity and Respect, tackling workplace bullying
Working in partnership with NHS London, we have developed a 2.5 hour Pacesetters Programme aimed at raising awareness of bullying and harassment, exploring behaviours that promote organisational values, and improving communication skills.Every member of staff from NHS London has experienced the training, with 100% stating they would recommend it to a colleague. Further to this training an action plan is being developed to embed the learning and act on recommendations.
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Communication and Care Workstream
As part of the Communication and Care Workstream at King's College Hospital, we are now in our third year of delivering a programme of diversity awareness events linked to the Trust's Behaviour Standards. Involving our diversity play, The Challenge, which was written following research involving three hospital Trusts, King's training has been experienced by 2000 people from all areas within the Trust, including senior managers and consultants.We have found using this approach very innovating and aids in getting the message across without patronising our staff.
Jenny Steel, King's Organisational Development Adviser
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Engaging people and communities
The patient engagement agenda is a priority for the Department of Health and fundamental to the way services are delivered by the NHS. We were approached by the DOH to script a piece of theatre as part of the first national conference aimed at re-invigorating 'Patient Engagement' across the NHS. The script was written following consultation with various stakeholder groups. It explored the recent improvements that had been made and what more needed to be achieved to make sure the patient is put at the very heart of the NHS. -
A partnership approach to diversity
To enhance the learning potential and encourage a shared vision of diversity in the NHS, a partnership of PCTs joined forces to train their staff. A series of innovative diversity workshops was designed using bespoke forum theatre scenes, to challenge mindsets leading to greater understanding of the importance of valuing and embracing diversity.
The evaluation involved 162 people, of which 87% strongly agreed/agreed that the workshop helped them commit to positive actions to embracing diversity. 100% said they would recommend the event to a colleague. As one delegate stated "Excellent training and innovative way of informing people about important issues in a format they are more likely to retain."
Well organised and excellent facilitation. Good balance between explanation, observation and participation.
Ashfield and Mansfield PCT
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Improving the Patient Experience
During a one day conference, Sheffield Teaching Hospital Foundation Trust (STHFT) set out to inspire, energise and inform participants, to continue making real improvements to the patient experience.We helped them realise these objectives by staging two separate theatrical performances during the day. Each explored the culture, behaviours and attitudes representative of STHFT and helped participants gain a personal insight into the changes they could make to provide a fast, flexible and friendly service that is aligned to the needs and wants of their patients. In addition to these performances, we ran bespoke forum theatre workshops, which revealed some very interesting insights into people's experiences and assumptions about what it means to be patient-centred.
I found the whole experience very entertaining, very interesting, and very informative. I think it gave an insight into different people's perspectives, and made us think about why different people act in different ways.
Gillian Rusling, Sheffield Teaching Hospital Foundation Trust
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Providing a quality service
Whether referred to as 'patient', 'client' or 'customer' the message that all NHS staff should take personal responsibility for standards of behaviour and positive communication to promote a quality service is deemed an imperative.We have worked with a number of Trusts delivering training that has resulted in staff having window into the patient experience, exploring how their language and behaviour impacts on people, appreciate their role in the communication process between Trust, patient and relatives/carers, and the quality of the service they provide.
We were very impressed with the course, in particular the audience response system which was a very useful tool to gauge staff knowledge and understanding of certain issues. The forum theatre scene was hugely engaging and staff thoroughly involved themselves in the scenario. The feedback from staff has been really positive.
Mary Moore, Lifelong Learning Facilitator, Hampshire Partnership NHS Trust
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Examining personal values, behaviours and beliefs during recruitment and interviewing
We have been delivering a series of events exploring the area of recruitment and selection with the NHS Institute for Innovation and Improvement. Using a range of interactive approaches, delegates practised and developed their interviewing skills, involving the skills of professional actors. The issues of staff retention and inclusive working cultures were also explored during a number of lively interactive workshops.The evaluation involved 162 people, of which 87% strongly agreed/agreed that the workshop helped them commit to positive actions to embracing diversity. 100% said they would recommend the event to a colleague. As one delegate stated "Excellent training and innovative way of informing people about important issues in a format they are more likely to retain."
The feedback from staff is that this training has really challenged them to be more open minded, not make assumptions and that it was great to work with colleagues in an open but safe environment. This development has provided us with a real foundation to continue our work on equality, diversity and valuing difference.
Giselle Lockett, Head of Strategic HR and Organisational Development
The Garnett Foundation is an approved
PAN London NHS Framework Provider
If you are looking for an innovative and powerful training event or programme please call Moya Winter on 01494 794264 or email moyawinter@thegarnettfoundation.com
The Garnett Foundation
7 Phoenix Business Centre, Higham Road, Chesham, Bucks. HP5 2AJ
Tel 01494 794264
Fax 01494 773059