Customer Service/Care

The Garnett Foundation have developed half day sessions incorporating monologues and workshops with actors, aimed at staff providing an excellent service to external and internal customers. These workshops can be used in their existing format or fine tuned to suit specific requirements.

Recent projects include:

Patients and GPs have the power to choose where treatment is delivered and it is essential that all hospital staff take responsibility for standards of behaviour and positive communication ensuring their services are selected. It is crucial that courtesy and respect is extended to all stakeholders, including patients, relatives and colleagues.

Lewisham Hospital Trust ran a series of events to provide staff with skills in challenging poor customer care and to explore ways of managing difficult situations assertively.
Training covered how to challenge inappropriate behaviour wherever it is encountered, even when outside an individual's department. The importance of acknowledging staff who are already delivering excellent patient experiences was also taken on.

Genesis Communications, an independent company providing business mobile and data solutions to a range of organisations, recognise the importance of the customer to their organisation and how customer feedback impacts on customer retention.

To sustain the organisations commitment to their customers an extensive training programme was delivered for the Customer Service Team, facilitating their understanding of what customer care means and the standards expected by the organisation.