With major challenges facing the social housing sector the heat is on for organisations to raise their game. Against a landscape of greater community focus and need, alongside welfare changes and the need to demonstrate value for money organisations are presented with some big choices.
We have worked extensively across the sector for over 14 years, focusing on the diversity and equality agenda, team building, customer service, resident involvement, tackling anti-social behaviour and communication.
Putting your objectives first we tailor a suite of training options, combining skilled facilitated workshops, drama-based training and interactive techniques. From all-staff conferences to residents’ training, our powerful and engaging approach that provides an exciting, non-threatening and safe environment for people to learn.
Consultancy and training programmes for residents, staff and board members include:
- Equality and diversity
- Customer service excellence model
- Tackling anti-social behaviour
- Bullying and harassment
- Dignity and respect
- Values and behaviours
- Team building and communication
- Equality Act
- Understanding mental health
- Resident involvement