Working with the Housing Sector

With major challenges facing the social housing sector the heat is on for organisations to raise their game. Against a landscape of greater community focus and need, alongside welfare changes and the need to demonstrate value for money organisations are presented with some big choices.

We have worked extensively across the sector for over 14 years, focusing on the diversity and equality agenda, team building, customer service, resident involvement, tackling anti-social behaviour and communication.

Putting your objectives first we tailor a suite of training options, combining skilled facilitated workshops, drama-based training and interactive techniques. From all-staff conferences to residents’ training, our powerful and engaging approach that provides an exciting, non-threatening and safe environment for people to learn.

Our programmes

Consultancy and training programmes for residents, staff and board members include:

  • Equality and diversity
  • Customer service excellence model
  • Tackling anti-social behaviour
  • Bullying and harassment
  • Dignity and respect
  • Values and behaviours
  • Team building and communication
  • Equality Act
  • Understanding mental health
  • Resident involvement
Zip up your Mouth 008“The training was absolutely excellent, everyone thoroughly enjoyed it.  The content was exactly what we wanted and the team were fabulous.”
Service Improvement & Involvement Officer, Sanctuary Housing
  • Circle 33 logo

    One Vision, One Voice

    “We loved what you did! We were delighted with the way you researched, structured and executed the interactive sessions… fantastic positive response from staff to the event.” Managing Director, Circle 33 Housing Trust

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  • Hightown Praetorian and Churches Housing Association

    Customer Service Charter

    “The Garnett Foundation managed to “flick the switch” in providing the staff at HPCHA to take an introspective journey into examining their own prejudices, which in turn stimulated lively discussion and learning in a safe environment.”

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  • Cheltenham Borough Homes logo

    Delivering excellent customer service

    interactive drama-based training programme, complementing the development of a new CBH Business Plan. To embed the learning further, a series of 1-hour follow-up sessions at CBH’s “Excellence in Action” Staff Conference focussed on key topics addressed in the training programme.

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  • SanctuaryHousing logo

    Shared Values and Behaviours

    Programme aimed at residents and Resident Scrutiny panel members, raising awareness and understanding of diversity. Training covered key elements of Terms Of Reference and Code of Conduct, with reality mirrored through carefully crafted scenarios and interactive forum theatre.

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