Bullying and harassment is a persistent problem in healthcare organisations, it damages staff health, costs employers sick pay and turnover and crucially it is also bad for patient care. A positive step in addressing this is to launch a Bullying and Harassment Contact Officer service, selecting individuals willing to act as a point of contact for staff who perceive that they have been subject to bullying and harassment. We were approached to design an induction programme for new contact officers, to prepare individuals for the demands of the Contact Officer’s role, building their confidence and competence. The content incorporated the Trust’s policy “Dignity at Work” and used case studies based around real incidents. The training adopted a range of interactive approaches with actors, making the learning a safe place to practice new skills.
- Gain practical skills in providing advice, guidance and support in a range of scenarios, addressing individuals’ experiences of bullying and harassment
- Increase knowledge of relevant Trust policies
- Explore skills in coaching, mentoring, training and mediating
- Learn tools to deliver difficult messages; therefore nipping inappropriate behaviour in the bud and promoting incidents to be dealt with informally
- Develop understanding of the viewpoint of the victim, perpetrator and witness
- Improve skills in communication, listening, remaining impartial and building rapport
100% of delegates would recommend the training