Inclusive Culture at DBS

Defence Business Services (DBS) is a shared service organisation providing HR, finance, security vetting and information services across the MoD. There are multiple sites across the UK each performing different operational roles and presenting unique micro-cultures and identities.

The combination approach

DBS asked for our involvement in furthering their ‘Defence Diversity and Inclusion Programme’ by exploring behaviours and culture.  Starting with the senior team conference, we went on to design a roadshow to travel around the country.   Delivering to key sites, the Creating an Inclusive Culture programme offered a combination of engaging and non-threatening learning approaches aimed at all staff. Informed by our detailed research, each set of events was tailored to reflect organisation-wide issues, as well as those specific to each location including staff feeling valued, training needs and customer interaction.

The events enabled staff to explore what an inclusive culture looks like; recognising the value and importance of diversity and inclusion in relation to the service they provide and increasing awareness of the issues that might prevent them from creating an inclusive culture.

The events were a great success with nearly 100% saying they would recommend it to a colleague and many suggesting it should become a mandatory training programme.

Inclusive leadership

We engaged the services of the Garnett Foundation within DBS as we looked to address inclusion within the workplace. The sessions were more meaningful than generic training courses because of the in depth research into each workplace they visited and the staff found the format incredibly powerful, insightful and the overwhelming feedback was that the sessions had a potent impact.

Andy Boylan, DBS Engagement Manager