Johnson Cleaners is the UK’s largest provider of dry cleaning, laundry and garment care services across the UK.
Mystery shopping programmes.
It was looking for an innovative way of introducing a new sales culture and mystery shopping programme within the business through a series of conferences. The Garnett Foundation produced a bespoke piece of theatre designed to consider whether Johnson’s provided a consistent level of customer service. Wrapped around the play were high energy interactive sessions exploring culture, leadership and critical actions for success to achieve the company vision.
Events formed part of a country-wide roadshow involving 700 branch managers and helped generate a passion and determination to strive for customer excellence.