Creating an Inclusive Culture

The Department for Work and Pensions (DWP) is a ministerial department responsible for welfare, pensions and child maintenance policy. Administering the State Pension and a range of working age, disability and ill health benefits, the Department is organised into a number of Directorates with several locations across the UK.

Engaged by the Working Age Benefit Directorate, we were asked to design a bespoke programme of events for mixed grade staff and managers to explore the current culture within DWP and identify in a collaborative way the behaviours and language that promote positive working practices and create an inclusive culture leading to the best possible business outcomes.

Based on and informed by real-life experiences and testimonies of DWP staff, the training utilised a combination of short scenarios and skills development practice to challenge perceptions, stimulate discussion and raise awareness. Delegates were equipped with the tools and confidence to address unacceptable language and behaviours, greater awareness around their own behaviours and the promotion of leaders as role models.

“As a manager and leader I found all this extremely helpful to understand the behaviour I should display but more importantly, the actions to achieve this.”


With near 100% of delegates saying they would recommend the events to others, the training provision has since been and continues to be extended to members of other DWP Directorates.

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“The Garnett Foundation provided relevant, well-researched and impacting interactive drama workshop to DWP strategy staff. This has really enabled people to reflect on how they can better contribute to a more inclusive working environment. The workshops have really made a positive difference.”
Pete Weller, Working Age Benefit Directorate